This package has been designed to coach new users when getting  started before committing to any specific subscriptions. The Startup Coach package is offered  at USD 6.500 / EUR 5.000, and provides the following services:
3 days on premise analysis of your information logistics requirements and support in the generation of a component, license and deployment strategy.

• 3 months of technical support.
• Access to your designated eccenca coach 3 times in 3 months for three 1 hour calls.

This package has been designed to boost your first eccenca project, with  the very minimum level of services provided.  The Accelerator package is offered at USD 7.500 / EUR 5.500 and provides the following services:
5 days on premise analysis of your situation, architecture evaluation, sizing and performance analysis, best practice exchange, component assessments and deployment strategy development

• 5 days of onsite coaching.
• 1 month of technical support.
• Access to your designated eccenca coach for two 1 hours calls.

This package has been designed to ensure the success of your first eccenca project, or any follow-on project. The Open Assignment package is starting at USD 15.000 / EUR 11.000, and provides the following services:

• 2 seats in any eccenca 2 day public training class.
• 3 months of technical support.
• Access to your designated coach twice for 1 hour calls during a  3-month period.
• 8 days onsite consulting provided by designated coach (travel not included).
• 1 coupon of USD 5.000 / EUR 3.500 for a Gold or Platinum subscription.

Enterprise Search and semantic data analysis experts are available for onsite consulting projects requiring  advanced  architectural expertise, or extension of the eccenca Platform. Information logistics  experts are available at a daily rate of  2.000 USD / 1.750 EUR, plus expenses.

Ongoing Coach is a program that provides access to a designated  coach who can be  reached by email or phone anytime during regular  business hours, and is available for onsite visits for 2 sessions every  quarter. A session can be up to 3 days in duration. This Semantic Enterprise and Enterprise Search Expert only works with a maximum of 3 customers at a time, helping guarantee the success of your projects through continuous review and knowledge transfer. The Semantic Enterprise and Enterprise Search Expert can also help  customers build their own Semantic Enterprise and Enterprise Search Center of Excellence (CoE). Our experience has shown that CoE's are a key success factor in your semantic enterprise strategy.