Maintenance and Support are going to be offered at five different levels:
Service Level Agreements are designed to give you optimum support at the level you need.
eccenca offers several Service Level Agreements to meet all customer needs, from inexpensive developer assistance to 24x7 support for the most demanding mission-critical deployments.
- Pay per Use incident handling
- Developer Support
- Silver Support
- Gold Support
- Platinum Support
Service Level Agreements are designed to give you optimum support at the level you need.
eccenca offers several Service Level Agreements to meet all customer needs, from inexpensive developer assistance to 24x7 support for the most demanding mission-critical deployments.
| Community Edition | On Demand | Developer |
|---|---|---|
| Term | none | 3 months |
| Days | monday-friday | monday-friday |
| Hours of Operation | 9am - 5pm | 9am - 5pm |
| Response Time | 2 business day | 1 business day |
| Cost per Incident * | 150 | none |
| Automatic Software Update | no | no |
| Correction of Errors | no | no |
| Enterprise Edition License | no | no |
| Source Code | yes | yes |
| Full Access to eccenca.com Community | no | yes |
| Monthly subscription for full access to eccenca.com/community | no | included |
| Indemnification Option | no | no |
| Dedicated Distribution | no | no |
| Dedicated Support Infrastructure | no | no |
| Starting Price per Core and Term (USD/EUR) | 0 | 1.000 |
Email: support[@]eccenca.com